Customer Service Policy

Knights The Jewellers are committed to providing exceptional customer service and quality products.

We only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct. Sometimes an item can go out of stock before we are able to post notification to the site. In this event we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose your online purchase carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. However, should an item be faulty, incorrectly described, or not perform as advertised, you can choose between a refund, exchange or credit.

Please contact us on 09 408 1188 or email us if you have any questions.

> To read full information about returning an item, please click here

Product Pricing

Our prices are occasionally subject to change without notice. We apologise for any inconvenience that this may cause.

General Terms & Conditions

Please read these terms and conditions carefully. By using this website, you agree to be bound by the terms and conditions described below. If you do not agree to all of these terms, please do not use this web site or make a purchase from it.

These terms and conditions govern your use of, and any purchase from, the Knights The Jewellers site, and constitute an agreement between you and Knights The Jewellers. Knights The Jewellers reserves the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these terms and conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site.

Privacy Policy

We work hard to protect our customers’ personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders, and will never share your information with a third party.

Customer credit cards are processed securely by Paypal, and Knights The Jewellers do not have access to your credit card information at any time.

However, for ownership verification and warranty purposes we will retain contact information on file.